1. Overview of Data Protection
General Information
This document provides a comprehensive overview of how your personal data is collected, used, and processed when you interact with this website. Personal data is any information that identifies you personally, such as your name, email address, or IP address.
For detailed information on how your data is handled, please refer to the specific sections below.
Data Collection on This Website
• Who is responsible for data collection on this website?
The website operator handles data processing. The operator’s contact information is listed in the “Contact Details” section of this privacy policy.
• How is your data collected?
Data can be collected in two ways:
1. Direct Submission: You provide information voluntarily, such as through a contact form, messaging platform, or appointment scheduling via JotForm.
2. Automated Collection: Certain data (e.g., browser type, operating system, time of access) is collected automatically or with your consent through our IT systems. is collected automatically or after your consent through our IT systems (e.g., browser data, operating system, time of access).
• Why is your data collected?
The data ensures the functionality of the website, analyzes user behavior for improvement, or facilitates communication and service delivery.
• Your rights
You have the right to access, correct, or delete your personal data. You may revoke consent or request that processing be restricted under certain conditions. Additionally, you have the right to lodge complaints with a supervisory authority.
2. Hosting
External Hosting
Our website is hosted externally to provide a secure and efficient user experience. This involves the storage and processing of personal data (e.g., IP addresses, browsing interactions) on third-party servers.
Hosting Provider:
HOSTINGER Operations, UAB
Švitrigailos str. 34, Vilnius 03230, Lithuania
Phone: +370 645 03378
Email: domains@hostinger.com
3. Communication Tools
We use WhatsApp for customer inquiries and service-related communications.
• Data Collection: Messages sent via WhatsApp may include personal data such as your name, phone number, and any other information provided in your messages.
• Legal Basis: Data is processed in line with contractual requirements (Article 6(1)(b) GDPR), consent (Article 6(1)(a) GDPR), or our legitimate interest in efficient communication (Article 6(1)(f) GDPR).
• Retention: WhatsApp data is stored only for as long as needed to address your inquiry or comply with legal obligations.
Please be aware that WhatsApp is operated by a third party, and data may be transferred outside the EEA. Review WhatsApp’s privacy policy for details.
Email, Phone, or Fax
Inquiries submitted via email, phone, or fax are processed to handle your request. Personal data such as your name and inquiry details are stored securely and only for the duration required for processing or meeting legal obligations.
4. Tracking and Analytical Tools
Google Tag Manager
Google Tag Manager allows us to manage website tags and scripts for tracking and analytics.
• Data Collection: Tag Manager itself does not collect personal data but enables other tools (like Google Analytics) to function efficiently.
• Legal Basis: Use of Google Tag Manager is based on our legitimate interest in managing website analytics and improving performance (Article 6(1)(f) GDPR).
• Opt-Out: To avoid tracking, you may disable relevant cookies through your browser settings.
Google Analytics
We use Google Analytics to evaluate website performance and user behavior.
• Data Collection: This tool uses cookies to gather data such as:
• Pages visited, time spent, and navigation patterns
• Device, browser, and operating system details
• IP address (anonymized within the EEA)
• Approximate location based on IP address
• Legal Basis: Data is processed only with your consent (Article 6(1)(a) GDPR), which you can provide via our cookie banner.
• Purpose: Collected data is used to improve user experience and website functionality.
• Opt-Out: You can disable tracking by:
• Adjusting browser settings
• Installing the Google Analytics Opt-out Browser Add-on.
For details, view Google’s Privacy Policy.
5. Retention and Sharing of Data
We retain your data only as long as necessary to fulfill the purpose for which it was collected or as required by law. Data shared with tools like WhatsApp, Google Tag Manager, and Google Analytics will not be disclosed to third parties without explicit consent unless required by law.
6. Your Rights
As per GDPR regulations, you have the following rights:
• Access: Request details about your personal data (Article 15 GDPR).
• Correction: Rectify inaccurate data (Article 16 GDPR).
• Deletion: Request deletion under certain circumstances (Article 17 GDPR).
• Restriction: Limit the processing of data (Article 18 GDPR).
• Portability: Obtain a copy of your data in a portable format (Article 20 GDPR).
• Objection: Object to data processing for specific purposes (Article 21 GDPR).
If you wish to exercise any of these rights, please contact us at the details below.
7. Contact Details
Symas Cargo
Emmanuel Sarkodie Akrasi
symascargo@gmail.com
+49 17647636317
8. Updates to This Policy
This privacy policy may be updated to reflect changes in data processing practices, legal requirements, or additional services offered. The most recent version will always be available on our website.
Last Updated: March 14, 2025.